Shep Hyken is a customer experience expert and the Chief Amazement Officer of Shepard Presentations. He is a New York Times author and has been inducted into the National Speakers Association Hall of Fame for lifetime achievement in the speaking profession. Shep works with companies and organizations who want to build loyal relationships with their customers and employees. For more articles on customer service and business go to http://hyken.com
Shep Hyken about 4 years ago. 3min read
Les clients sont des personnes, pas des numéros
Si nous devions mener une enquête pour savoir quelle est la phrase la moins appréciée (mais pourt...